Air Conditioners

 
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Rob & Sonia



Joined: 27 Jul 2007
Posts: 39
Location: Barwon Heads
State:: Victoria
Current Bushtracker owner:: Yes
PostPosted: Mon Oct 08, 2007 12:45 pm    Post subject: Air Conditioners Reply with quote

Hi some good news on airconditioners, seems lots of BT owners have had problems with one of the coolant pipes fracturing in the outside unit.

We just had the same problem and the new outdoor unit replacing the broken one has been re-designed and the pipe that breaks now is supported,hopfully will not break again. :
Smile

Regards Rob Pittaway.
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Last edited by Rob & Sonia on Fri Oct 12, 2007 1:06 pm; edited 1 time in total
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Bushtracker
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Joined: 12 Jul 2007
Posts: 4603
Location: Kunda Park
State:: Queensland
Current Bushtracker owner:: Yes
PostPosted: Mon Oct 08, 2007 2:19 pm    Post subject: Reply with quote

Yes, we know of two units just replaced by Dometic... These things do happen.
But they are taken care of... Wink
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goodpal



Joined: 24 Jul 2007
Posts: 9
Location: Yarrawarrah
State:: New South Wales
Current Bushtracker owner:: Yes
PostPosted: Mon Oct 08, 2007 11:12 pm    Post subject: air conditioners Reply with quote

The big problem with Dometic is their absolutely poor number of service locations. We had a warranty problem in Springsure near Emerald in QLD and the nearest warrant agents were Bundaberg wich was about 700km back or Mt Isa about 1200km and out of our way.

We finished up going back to Bundaberg where the agent went out ofhis way to help. Mind you that cost us fuel for 1200km, and an overnight stay in a cabin wile he worked on our van and 3 lost days.

I wrote to the MD of Dometic saying they should have more agents . Received a reply acknowledging our letter but no refund of fuel or other costs and no commitment to have more agents.

Why they can't have warranty agents in major towns when they supply air conditioners to just about every brand and not just Bushtracker I do not know as most towns have a refreigeration/air conditioning engineer and I can't see much special training being needed as just aout all air conditioners work n the same principle.

Perhaps it is someting Steve should take up with Dometic as if Bushtracker are now using Dometoic windows as well then we owners need better service arrangements than they currnetly have.
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Michael and Margaret
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Rob & Sonia



Joined: 27 Jul 2007
Posts: 39
Location: Barwon Heads
State:: Victoria
Current Bushtracker owner:: Yes
PostPosted: Tue Oct 09, 2007 7:24 am    Post subject: Reply with quote

Hi Michael & Margaret,

Yes we looked through the service manual and found the nearest agent was in Brisbane ,we were in Cotton Tree .

However looked up the internet for service agents and found many.
We contacted Allchin Air Conditioning ph 07 54918289. Geoff & Sue are local to the Caloundra area and even replaced our air con at the caravan park in Cotton Tree with out a service charge.

Handy agent to have around the Bushtracker area.

Regards
Rob P
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Bushtracker
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Joined: 12 Jul 2007
Posts: 4603
Location: Kunda Park
State:: Queensland
Current Bushtracker owner:: Yes
PostPosted: Tue Oct 09, 2007 10:00 am    Post subject: Reply with quote

Hello Goodpal,

And while your suggestion is good, we have very little influence that we can push on Dometic... Mad

All I can tell you is that they are the best of the big three in the field, and their equipment holds up the best on the corrugation, and unfortunately they have what they have in place and we cannot do better... We have tried all options for the past 11 years and this is the best outcome there is. Regards stg
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luvntravln
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PostPosted: Wed Oct 10, 2007 7:10 pm    Post subject: Denied Reply with quote

When our pipe in the outside unit broke we were told "out of warranty" and $1000 later it was fixed!

Jay
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goodpal



Joined: 24 Jul 2007
Posts: 9
Location: Yarrawarrah
State:: New South Wales
Current Bushtracker owner:: Yes
PostPosted: Wed Oct 10, 2007 11:05 pm    Post subject: Reply with quote

I suppose it depends who fixes it. Friends of ours who purchaed Steve's previous van had their pipe go on the Gibb River Road and the local ar conditioning guy here in Exmouth fixed it for $200 including a total regas earlier this week.

Mike
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Michael and Margaret
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Keith & Joan



Joined: 21 Jul 2007
Posts: 14
Location: NERANG
State:: QUEENSLAND
Current Bushtracker owner:: Yes
PostPosted: Thu Oct 11, 2007 4:42 pm    Post subject: Reply with quote

Can someone please explain where this pipe is that keeps breaking, or better still show a picture of it, so that those of us that have that model aircon, and still intact, can take the necessary steps to support the pipe in question to stop it fracturing in the future.
Many thanks, Keith & Joan.
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Rob & Sonia



Joined: 27 Jul 2007
Posts: 39
Location: Barwon Heads
State:: Victoria
Current Bushtracker owner:: Yes
PostPosted: Thu Oct 11, 2007 5:20 pm    Post subject: Reply with quote

Hi Keith and Joan,

The pipe is easy to find , you have to remove outside cover by removing the 4 screws holding it down .
2 screws at front ,2 screws at side towards the rear of outside unit, the cover then lifts off .
You will then notice 2 copper pipes one from compressor to the cooling unit and another one that runs from the back of cooling unit then down along the side of the air con unit ,this is the pipe that breaks at the conection point to the cooling unit.
Make sure this is supported ie with cable ties to the outside cover base .so it can't flop around weaken then break.
While you are there check also the fan unit as this tends to loosen also.
My fan holding bolts had fallen out altogether.
The service agent advised me he put silicone over the bolts to try and stop them loosening.

Note : we always drop our van tyre pressure to 26psi on corrigated roads and travell very slowly to minimise this sort of problem.

Hopfully the above should help.
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Bushtracker
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Joined: 12 Jul 2007
Posts: 4603
Location: Kunda Park
State:: Queensland
Current Bushtracker owner:: Yes
PostPosted: Fri Oct 12, 2007 10:00 am    Post subject: Reply with quote

Dometic have done a change on this unit.

In fact we are shipping our stock back for this modification.

There have been six reported out of the last 150 or so, and I guess they think the ounce of prevention is better than the pound of cure... I would agree, and at our prompt they are taking back our existing stock to make the Mods...

The rest will be handled under Warranty, if they break... When ever there is a new design, the corrugation tests all gear. Rolling Eyes We do the best we can... But have little control over the gear that is Manufactured by others...

Regards from Bushtracker
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